Business Concepts

Business Basics

Business Skills online education program helps you and your staff overcome a wide variety of technical, interpersonal and leadership challenges. Choose among four course libraries: Microsoft Office Skills, Customer Communications, Workplace Communication Skills, and Leadership and Management Skills. Achieve success in today’s fast-paced and challenging business environment.

Welcome to the Business Travel series. Travel is an important part of doing business. Many people have to attend regular meetings with customers, national conferences, sales calls, face-to-face meetings with co-workers and so forth.

Approximate Length: 1 Hour

  • Introduction (Part 1 of 10)
  • Before Leaving (Part 2 of 10)
  • My Bags are Packed (Part 3 of 10)
  • I've Got a Plane to Catch (Part 4 of 10)
  • Hotel, Motel, Holiday Inn (Part 5 of 10)
  • International Business Travel (Part 6 of 10)
  • Staying Healthy (Part 7 of 10)
  • Safe Travels (Part 8 of 10)
  • There's an App for That (Part 9 of 10)
  • Technology Security (Part 10 of 10)

Career Development

These courses combine both the diagnostic and the procedural coding training into a complete specialty training. These trainings are designed to instruct the learner in the use of the ICD-10-CM coding system as it pertains to specialty translation of common diseases into numeric codes for the specialty they are interested in. This training also contains the procedural training that provides the learner with training regarding the correct application of ICD-10-CM, CPT®, HCPCS Level II, and modifier coding assignments based on specialty-specific coding and regulations for the specialty selected.

Welcome to our 11-part video course on Make Better Decisions with Framing! This video course wraps up how to recognize framing, analyze risk, determine credibility and assign value to things. Operate your FRAME of reference, and not someone else's. It's funny how you can change the way things are perceived, just by the way you say them, isn't it? If you can change perceptions, can you also change people's behavior, just by saying things in a particular way? This video course will teach you what framing is, how to know when it is being used on you and how to effectively use it with others.

Approximate Length: 1 Hrs 8 Mins

  • The Psychology of Decision-Making
  • Decision Key: Because
  • Decision Key: Candor
  • Decision Key: Contrast
  • Decision Key: Imagination
  • Decision Key: In-Print
  • Decision Key: Labeling
  • Decision Key: Losses Versus Gains
  • Decision Key: Mental Accounting
  • Decision Key: Risk-Value Curve
  • Putting it all Together

This course outlines the steps that will help you succeed in your career search. It will help you plot your course. Define your personal brand. Identify three brand points that define your personal brand and become platforms on which to showcase your skills and experience for the interview process.

Approximate Length: 2 hours

  • Selling You: Branding Your Resume
  • Selling You: Creating a Business Plan
  • Selling You: Defining Yourself in Your Career
  • Selling You: Developing Your Personal Brand
  • Selling You: Developing Your Prospecting Skills
  • Selling You: Getting the Word Out
  • Selling You: Guiding Your Career through Informational Interviews
  • Selling You: Incorporating Your Brand in Your Elevator Pitch
  • Selling You: Negotiating a Job Offer
  • Selling You: Networking for Success
  • Selling You: Overcoming Objections in a Job Interview
  • Selling You: Practicing for Your Job Interview
  • Selling You: Preparing for a Job Interview
  • Selling You: Promoting Your Personal Brand Ethically
  • Selling You: Starting a New Job

Welcome to the Career Advancement video course! For your career to progress, you need the courage and the confidence to work for such steps as a raise or a promotion. These seven video lessons on career advancement will help you plan and prepare for these milestones. In this video course, you will learn to record and present your accomplishments, understand the raise process from your employer's point of view, and discover the important steps you'll go through on the path to the promotion you've prepared for.

Approximate Length: 48 Mins

  • Adding Value as an Employee
  • Asking for a Raise
  • Documenting Your Performance
  • Getting a Promotion
  • Preparing for Your Appraisal
  • Setting Yourself Up for a Promotion
  • So, You Want to Get a Raise

Welcome to our series on Study Skills. When you left school, you thought you were done with studying, didn’t you? Well, in the work world sometimes you have to study. In these programs, we’ll talk about where to study and when, we’ll cover good self-study habits and how to utilize study groups.

Approximate Length: 17 Mins

  • Study Skills: Where to Study (Part 1)
  • Study Skills: When to Study (Part 2)
  • Study Skills: How to Study Effectively (Part 3)
  • Study Skills: Studying Groups (Part 4)

Change Management

Welcome to our 10-part video course on Make Change Work, written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video course presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. Primary learning objectives include: understanding the new realities of change; what change leaders do; how to achieve buy-in for change; how to use resistance for positive results; what to do when change isn't a choice; and how to build and sustain a nimble culture.

Approximate Length: 50 Mins

  • Dodos and Coyotes - Only the NimbleSurvive
  • The New Realities of Change
  • What Change Leaders Do
  • Achieving Buy-In for Change: Part 1
  • Achieving Buy-In for Change: Part 2
  • Use Resistance as Your Friend-Follower
  • Use Resistance as Your Friend-Leader
  • When Change Isn't a Choice-Follower
  • When Change Isn't a Choice-Leader
  • Building and Sustaining a Nimble Culture

Coaching/Counseling and Conflict Management

Coaching is a large and complex subject. At its heart lies effective questioning skills. This learning plan provides leaders with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If you are coaching another individual, the type of questions you use must be different from those questions designed simply to elicit information. The purpose of this learning plan is to teach management how to guide employees through making independent decisions about a task or project, by simply asking the right questions.

Approximate Length: 1 Hour 30 Mins

  • Closing the Loop with Feedback
  • Coaching Tips
  • Coaching Your Team to Higher Performance -Introduction
  • Coaching Your Team to Higher Performance - Stage 1: Forming
  • Coaching Your Team to Higher Performance - Stage 2: Storming
  • Coaching Your Team to Higher Performance - Stage 3: Norming
  • Coaching Your Team to Higher Performance - Stage 4:Performing
  • Coaching Your Team to Higher Performance-Assessment
  • Coaching Skills: Introduction
  • Coaching Skills: The Coaching Conversation
  • Using the Right Style
  • The Readiness Stairs Model
  • Coaching Novices to Experts
  • Coaching Others Step-by-Step

The cost of conflict in the workplace is significant up to $359 billion in lost productivity, and an average of 42% of your manager’s time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses. Our Conflict Resolution series will give your team the tools to resolve their issues before they become issues, and they'll have fun doing it. Who knew conflict resolution could be fun? We did.

Approximate Length: 19 Mins

  • Conflict Resolution Episode 1: The Loudest Person Wins!
  • Conflict Resolution Episode 2: Here’s a Few Things You Probably Shouldn’t Say (or Do)!
  • Conflict Resolution Episode 3: The Power of an Angry Silence
  • Conflict Resolution Episode 4: The Closer You Get, The Less People Like You!
  • Conflict Resolution Episode 5: There’s No Such Thing as Personal Space!
  • Conflict Resolution Episode 6: How Not to Deal with Other People’s Problems
  • Conflict Resolution Episode 7: What Did You Say?
  • Conflict Resolution Episode 8: Don t Try to Understand People
  • Conflict Resolution Episode 9: You Are Never Wrong
  • Conflict Resolution Episode 10: Conflict Resolution Three Scenarios, One Right Answer

Coaching is a large and complex subject. At its heart lies effective questioning skills. This learning plan provides leaders with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If you are coaching another individual, the type of questions you use must be different from those questions designed simply to elicit information. The purpose of this learning plan is to teach management how to guide employees through making independent decisions about a task or project, by simply asking the right questions.

Approximate Length: 1 Hour 30 Mins

  • Using the Right Style
  • The Readiness Stairs Model
  • Coaching Novices to Experts
  • Coaching Others Step-by-Step
  • Closing the Loop with Feedback
  • Coaching Others to a Higher Performance
  • Coaching Your Team to Higher Performance-Assessment
  • Coaching Tips
  • Coaching Your Team to Higher Performance - Introduction
  • Coaching Your Team to Higher Performance - Stage 1: Forming
  • Coaching Your Team to Higher Performance - Stage 2: Storming
  • Coaching Your Team to Higher Performance - Stage 3: Norming
  • Coaching Your Team to Higher Performance - Stage 4: Performing

Communication

This video series covers the various techniques to hone your business email communication. The goal of this video series is to identify the ways email has impacted how we do business today and show that using the proper skills and techniques can enhance the level of service we provide to our customers.

Approximate Length: 1 Hour 33 Mins

  • Email Matters: Introduction
  • Email Matters: Address Fields
  • Email Matters: The Subject Line
  • Email Matters: Opening & Closing Lines
  • Email Matters: Message Length
  • Email Matters: Composing a Message
  • Email Matters: Proofreading
  • Email Matters: Synchronous vs Asynchronous
  • Email Matters: Internal Customer Service
  • Email Matters: Handling Irate Customers

For both entry level and intermediate skilled staff, this online learning plan is for team members who work with patients and customers face-to-face, and via the phone, emails and instant messaging tools. This intermediate-level training is designed for existing staff members well versed in communications. This course teaches new techniques on handling burnouts, foreign accents, and rude customers.

Approximate Length: 1 Hour 15 Mins

  • The Exceptional Patient Experience: 10 Rulesto Live By
  • Essentials of Telephone Communication Skills
  • 10 Principles of Positive Collaboration and Teamwork in Healthcare
  • Keys to Professional Email Communication
  • The Seven Keys to a Positive Mental Attitude
  • Influencing the Interaction
  • Six Steps to Service Recovery
  • That's Just Rude
  • Essential Elements of Internal CustomerService
  • Killer Words of Customer Service
  • Maintaining Customer Relation

For both entry level and intermediate skilled staff, this online learning plan is for team members who work with patients and customers face-to-face, and via the phone, emails, and instant messaging tools. This entry-level training is designed for new staff members or beginners in communications and customer service. Courses empower staff to resolve negativity, vague requests, and even customer swearing.

Approximate Length: 1 Hour 33 Mins

  • The Service Mentality
  • Six Cardinal Rules of Customer Service
  • From Curt to Courteous: Mastering the Seven Points of Communication
  • Essential Telephone Skills
  • Listening Skills
  • Five Forbidden Phrases
  • Business Friendly Customer Service
  • How to Handle the Irate Customer
  • Questioning Techniques

Problems with workplace communication can lead to low productivity and increased stress between co-workers and management. Workplace Communication Skills this online learning plan includes targeted training to empower employees with proven methods to navigate a wide variety of interpersonal challenges, such as ethics and personality conflicts. This program is ideal for regular staff development, team-building sessions, conflict resolution training, and any performance improvement initiative centered on office etiquette. These "just-in-time" courses include actionable tips that employees can use to manage and resolve challenges in the workplace.

Approximate Length: 1 Hour 15 Mins

  • What if You're Asked to Compromise Your Ethics?
  • What if a Co-Worker is Negative?
  • What if You Have a Personality Clash with a Co-Worker?
  • What if Someone Resists Change
  • What if Someone Disagrees with You
  • What if Your Boss Doesn't Notice Your Contributions?
  • What if it's Someone Else's Fault
  • What if You Want to Offer Praise?
  • What if You See an Opportunity to Do Things Better?
  • What if Someone Criticizes You
  • What if a Team Member is Uncooperative?
  • What if You Need Help with Work?
  • What if You Need to Beak a Commitment?
  • What if Someone Breaks a Commitment
  • What if You Need to Persuade a Colleague?
  • What if You're Asked to Host a Meeting?
  • What if a Co-Worker is too Social?
  • What if There's a New Team Member
  • What if the Boss Keeps Changing Priorities?
  • What if a Co-Worker has an Embarrassing Problem?
  • What if You're New on the Job
  • What if You're Haunted by the Ghost of yourPredecessor?
  • What if There's Conflict Between Team Members
  • What if People are Wasting Time Online
  • What if You're Criticizing a Team Member's Work?
  • What if You're Setting Objectives?
  • What if You're Conducting Interviews and Appraisal?
  • What if a Team Member is Late?
  • What if Someone's Not Doing What You Need
  • What if Generations Clash

This learning plan is a continuation of the Workplace Communication Skills I learning plan delving deeper into the content covered in part 1 of this topic.

Approximate Length: 1 Hour 15 Mins

  • Ethics in the Workplace - Houndville Business Animation
  • Reducing Careless Errors - Houndville BusinessAnimation
  • What to Say When: You're Asked to Compromise YourEthics
  • What to Say When: Someone Disagrees with You
  • What to Say When: You Need to Break a Commitment
  • What to Say When: Someone Breaks a Commitment
  • Practical Strategies for Resolving Conflict
  • Communicating Effectively in the Workplace
  • Working Without a Script
  • How to Ask Positive Questions
  • Dealing with Manipulative People
  • Privacy Issues
  • Active Listening
  • How to be a Great Conversationalist

Often the transition from a campus lifestyle to the working world can be a difficult one. As these "new starters" pepper the ranks of your organization in this day of high turnover where over 90 of Millennials expect to stay at a job for less than three years, it's up, to today's forward thinking companies to start them on the right foot. The Cutting-Edge crew is back in the Success at Work Series with 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them.

Approximate Length: 2 Hour 31 Mins

  • Cutting Edge Success at Work: Make a Great Impression
  • Cutting Edge Success at Work: Impress at job Interviews
  • Cutting Edge Success at Work: Build Employability Skills
  • Cutting Edge Success at Work: Set and Achieve Goals
  • Cutting Edge Success at Work: Appreciate Feedback
  • Cutting Edge Success at Work: Be Confident andAssertive
  • Cutting Edge Success at Work: Communicate Effectively
  • Cutting Edge Success at Work: Prioritize and Organize
  • Cutting Edge Success at Work: Demonstrate Strengths
  • Cutting Edge Success at Work: Contribute to the Team

This video series covers the various techniques to hone your business email communication. The goal of this video series is to identify the ways email has impacted how we do business today and show that using the proper skills and techniques can enhance the level of service we provide to our customers.

Approximate Length: 1 Hour 3 Mins

  • Email Matters: Introduction
  • Email Matters: Opening & Closing Lines
  • Email Matters: The Subject Line
  • Email Matters: Composing a Message
  • Email Matters: Proofreading
  • Email Matters: Message Length
  • Email Matters: Address Fields
  • Email Matters: Handling Irate Customers
  • Email Matters: Synchronous vs Asynchronous
  • Email Matters: Internal Customer Service
  • Email Matters: Respond Promptly
  • Email Matters: Confidentiality
  • Email Matters: Humor in Email
  • Email Matters: Tools for Emphasis
  • Email Matters: Writing with Conviction
  • Email Matters: Jargon and Shortcuts
  • Email Matters: Replying to All
  • Email Matters: Authoring Emails When Angry
  • Email Matters: Inappropriate Topics

Leadership

Leadership Skills is a self-paced 5-6-hour educational program to help new managers and current management accelerate their leadership skills. Leading organizations invest in continuing education for their managers.
These courses help to optimize management productivity and prepare top achievers for leadership. They cover 12 of the most common leadership issues today, such as delivering feedback and managing employee performance.

Approximate Length: 5-6 Hour

  • Getting Generations to Work Together
  • A Question of Evidence - The Behavior-basedInterview
  • Cost Containment
  • Coaching - The Power of Questions
  • Delivering Feedback - Fixing PerformanceProblems
  • Becoming a Presenter with Purpose
  • Introduction to the Leadership Pipeline
  • How to Delegate Effectively
  • Managing Employee Performance
  • Interviewing and Hiring while Protecting Yourself and Your Organization

Diversity

Employee diversity training is a great asset for businesses competing in today's global economy. Different cultures at work bring new ideas, increased creativity, and fresh perspectives. Sometimes managing cultural differences can be challenging. Diverse backgrounds among employees can bring unintended misunderstandings and, unfortunately, workplace bullying. This learning plan is designed to develop multicultural sensitivity, communication, and problem solving skills in your employees.

Approximate Length: 2 Hour

  • Working Well with Others: What is Diversity?
  • Working Well with Others: The DiversityContinuum
  • Working Well with Others: The Mistake ofStereotyping
  • Working Well with Others: The Power of Inclusion
  • Working Well with Others: Diversity Equals Greatness
  • Looking Outside Yourself
  • Opening Lines: Facing Diversity
  • As Simple as Respect: Diversity, Respect and Inclusion in the Workplace
  • Diversity: Face to Face
  • Opening Lines: Understanding Respect
  • Open Mind, Open World Improving Intercultural Interactions
  • Diversity Is...
  • Do Respect

Management and Supervision

Welcome to our series on improving productivity with mentoring. So, what IS mentoring? It's a strategy for developing employees while saving an organization time and money. Watch this series to learn about why you can and should use a mentoring program.

Approximate Length: 1 Hrs 8 Mins

  • Mentoring: Creating a Mentoring Program
  • Mentoring: How to be a Mentor
  • Mentoring: How to be a Protégé
  • Mentoring: Making a Mentoring Agreement
  • Mentoring: Matching Protégés with Mentors
  • Mentoring: Mentoring Meeting Guidelines
  • Mentoring: What is Mentoring
  • Mentoring: Why a Mentoring Program

Microsoft Office Concepts

Microsoft Office Skills learning plans are great for new staff members or for those brushing up on skills. These Learning Plans covers everything from beginner to advanced techniques. Ideal for anyone who utilizes a computer and Microsoft Office applications on a regular basis. Choose from courses on Microsoft Word, Excel, PowerPoint, Outlook, and Access.

Word 2013 Part 1: Working with the Ribbon
Word 2013 Part 1: Help
Word 2013 Part 1: Create a Word Document
Word 2013 Part 1: Add a Watermark
Word 2013 Part 1: Add Headers and Footers
Word 2013 Part 1: Add Images to a Document
Word 2013 Part 1: Additional Save Options
Word 2013 Part 1: Align Text Using Tabs
Word 2013 Part 1: Apply a Page Border and Color
Word 2013 Part 1: Apply Borders and Shading
Word 2013 Part 1: Sort a List
Word 2013 Part 1: Insert Symbols and Special Characters
Word 2013 Part 1: Manage Formatting
Word 2013 Part 1: Modify Text
Word 2013 Part 1: Navigate and Select Text
Word 2013 Part 1: Other Proofing Tools
Word 2013 Part 1: Printing
Word 2013 Part 1: Renumber a List
Word 2013 Part 1: Saving
Word 2013 Part 1: Apply Character Formatting
Word 2013 Part 1: Apply Styles
Word 2013 Part 1: Auto-correction
Word 2013 Part 1: Check Accessibility
Word 2013 Part 1: Check Spelling and Grammar
Word 2013 Part 1: Control Page Layout
Word 2013 Part 1: Control Paragraph Layout
Word 2013 Part 1: Convert Text to a Table
Word 2013 Part 1: Customize a List
Word 2013 Part 1: Customize the Word Interface
Word 2013 Part 1: Customize the Word Options
Word 2013 Part 1: Display a Document
Word 2013 Part 1: Display Text as List Items
Word 2013 Part 1: Find and Replace Text
Word 2013 Part 1: Insert a Table
Word 2013 Part 1: Format a Table
Word 2013 Part 1: Modify a Table

Approximate Length: 3 Hours 52 Mins

Excel 2013 Part 1: Absolute Cell References
Excel 2013 Part 1: Add Borders and Color to Cells
Excel 2013 Part 1: Align Cell Contents
Excel 2013 Part 1: Apply Cell Styles
Excel 2013 Part 1: Apply Number Formats
Excel 2013 Part 1: Cell Names and Range Names
Excel 2013 Part 1: Column Width and Row Height Alteration Methods
Excel 2013 Part 1: Create a Basic Worksheet
Excel 2013 Part 1: Create Formulas in a Worksheet
Excel 2013 Part 1: Customize Advanced Options
Excel 2013 Part 1: Customize Formula Options
Excel 2013 Part 1: Customize General and Language Options
Excel 2013 Part 1: Customize Proofing and Save Options
Excel 2013 Part 1: Customize the Functionality of Excel by Enabling Add-Ins
Excel 2013 Part 1: Customize the Quick Access Toolbar
Excel 2013 Part 1: Customize the Ribbon
Excel 2013 Part 1: Customize Trust Center Options
Excel 2013 Part 1: Cut and Paste Commands
Excel 2013 Part 1: Define the Basic Page Layout for a Workbook
Excel 2013 Part 1: Format Worksheet Tabs
Excel 2013 Part 1: Identify the Elements of the Application Window
Excel 2013 Part 1: Identify the Elements of the Workbook Window
Excel 2013 Part 1: Insert MIN and MAX Functions in a Worksheet
Excel 2013 Part 1: Insert SUM and AVERAGE Functions in a Worksheet
Excel 2013 Part 1: Manage the View of Worksheets and Workbooks
Excel 2013 Part 1: Manage Worksheets
Excel 2013 Part 1: Modify Fonts
Excel 2013 Part 1: Refine the Page Layout and Apply Print Options
Excel 2013 Part 1: Spell Check a Worksheet
Excel 2013 Part 1: The Auto Fill Feature
Excel 2013 Part 1: The Find and Replace Commands
Excel 2013 Part 1: The Hide and Unhide Options
Excel 2013 Part 1: The Insert and Delete Options
Excel 2013 Part 1: The Undo and Redo Commands
Excel 2013 Part 1: Use the Help System

Approximate Length: 4 Hours 31 Mins

Outlook 2013 Part 1: Attach Files and Items
Outlook 2013 Part 1: Check Spelling and Grammar
Outlook 2013 Part 1: Create a Recurring Meeting Request
Outlook 2013 Part 1: Create an Email Message
Outlook 2013 Part 1: Create and Apply an Email Signature
Outlook 2013 Part 1: Create and Manage Quick Steps
Outlook 2013 Part 1: Create and Send an Email
Outlook 2013 Part 1: Create and Update Contacts
Outlook 2013 Part 1: Customize Reading Options
Outlook 2013 Part 1: Customize the Background and Theme of the Outlook Interface
Outlook 2013 Part 1: Enhance an Email Message with an Image
Outlook 2013 Part 1: Enhance an Email Message with SmartArt and Themes
Outlook 2013 Part 1: Format Message Content
Outlook 2013 Part 1: Identify the Elements of the Application Window
Outlook 2013 Part 1: Identify the Workspaces
Outlook 2013 Part 1: Manage Appointments
Outlook 2013 Part 1: Manage Notes
Outlook 2013 Part 1: Manage Tasks
Outlook 2013 Part 1: Organize Messages Using Folders
Outlook 2013 Part 1: Paste in an Email Message
Outlook 2013 Part 1: Print an Email Message
Outlook 2013 Part 1: Print Your Calendar
Outlook 2013 Part 1: Customize the Quick Access Toolbar
Outlook 2013 Part 1: Customize the Ribbon
Outlook 2013 Part 1: Delete Email Messages
Outlook 2013 Part 1: Print Your Contacts
Outlook 2013 Part 1: Propose a New Time for a Meeting
Outlook 2013 Part 1: Read and Respond to Emails
Outlook 2013 Part 1: Recall a Sent Message
Outlook 2013 Part 1: Respond to a Meeting Request
Outlook 2013 Part 1: Specify Font Options
Outlook 2013 Part 1: Use Commands to Manage Messages
Outlook 2013 Part 1: Use Flags to Manage Messages
Outlook 2013 Part 1: Use Outlook Help
Outlook 2013 Part 1: Use Tags to Manage Messages
Outlook 2013 Part 1: Use Tracking Options
Outlook 2013 Part 1: View and Organize Your Contacts
Outlook 2013 Part 1: View the Calendar
Outlook 2013 Part 1: Work with Attachments

Approximate Length: 3 Hours

PowerPoint 2013 Part 1: Navigate the PowerPoint Environment
PowerPoint 2013 Part 1: Use PowerPoint Help
PowerPoint 2013 Part 1: Create and Save a PowerPoint Presentation
PowerPoint 2013 Part 1: Create a Presentation from a Template
PowerPoint 2013 Part 1: View and Navigate a Presentation
PowerPoint 2013 Part 1: Add, Delete and Modify Slides
PowerPoint 2013 Part 1: Work with Themes
PowerPoint 2013 Part 1: Format Text Boxes
PowerPoint 2013 Part 1: Edit Text
PowerPoint 2013 Part 1: Use Bullets and Number Lists
PowerPoint 2013 Part 1: Format Paragraphs
PowerPoint 2013 Part 1: Format Objects
PowerPoint 2013 Part 1: Arrange Objects
PowerPoint 2013 Part 1: Edit Objects
PowerPoint 2013 Part 1: Group Objects
PowerPoint 2013 Part 1: Animate Objects
PowerPoint 2013 Part 1: Create a Chart
PowerPoint 2013 Part 1: Format a Chart
PowerPoint 2013 Part 1: Insert a Chart from Excel
PowerPoint 2013 Part 1: Create a Table
PowerPoint 2013 Part 1: Format a Table
PowerPoint 2013 Part 1: Insert a Table from Other Office Applications
PowerPoint 2013 Part 1: Format Characters
PowerPoint 2013 Part 1: Insert Clip Art and Images
PowerPoint 2013 Part 1: Insert Shapes
PowerPoint 2013 Part 1: Arrange Slides
PowerPoint 2013 Part 1: Apply Transitions
PowerPoint 2013 Part 1: Review Your Presentation
PowerPoint 2013 Part 1: Print Your Presentation
PowerPoint 2013 Part 1: Save a Presentation as a PDF
PowerPoint 2013 Part 1: Deliver Your Presentation

Approximate Length: 2 Hours 45 Mins

Access 2013 Part 1: Add Controls to a Report
Access 2013 Part 1: Configuring Form Lookup Field
Access 2013 Part 1: Create a Form
Access 2013 Part 1: Create a Query with Multiple Parameters
Access 2013 Part 1: Create a Report
Access 2013 Part 1: Create a Simple Access Database
Access 2013 Part 1: Create Action Queries
Access 2013 Part 1: Create Parameter Queries
Access 2013 Part 1: Create Unmatched and Duplicate Queries
Access 2013 Part 1: Edit Tables and Rows
Access 2013 Part 1: Enhance the Appearance of a Report
Access 2013 Part 1: Explore Access Ribbon Commands
Access 2013 Part 1: Get Help in Access
Access 2013 Part 1: Join Data from Different Tables in a Query
Access 2013 Part 1: Modify Table Data
Access 2013 Part 1: Orientation to Access
Access 2013 Part 1: Perform Calculations in a Query
Access 2013 Part 1: Prepare a Report for Print
Access 2013 Part 1: Purpose of Primary Key
Access 2013 Part 1: The Access Options Dialog Box
Access 2013 Part 1: The Records Bar
Access 2013 Part 1: Use Forms for Data Entry
Access 2013 Part 1: Use Queries
Access 2013 Part 1: Use Reports
Access 2013 Part 1: Use the Report Wizard
Access 2013 Part 1: Use Wildcards in a Parameter Query
Access 2013 Part 1: Sort and Filter Data in a Query
Access 2013 Part 1: Sort and Filter Records
Access 2013 Part 1: Summarize Data

Approximate Length: 2 Hours 45 Mins

Word 2013 Part 2: Add WordArt and Other Text Effects
Word 2013 Part 2: Adjust Image Appearance
Word 2013 Part 2: Advanced Image Management
Word 2013 Part 2: Apply Document Themes
Word 2013 Part 2: Automate Tasks Using Macros
Word 2013 Part 2: Control Cell Layout
Word 2013 Part 2: Control Paragraph Flow
Word 2013 Part 2: Create a Chart
Word 2013 Part 2: Create a Data Source Using Word
Word 2013 Part 2: Create a Document Using a Template
Word 2013 Part 2: Create and Modify Text Styles
Word 2013 Part 2: Create Complex Illustrations with SmartArt
Word 2013 Part 2: Create Custom List or Table Styles
Word 2013 Part 2: Create Text Boxes and Pull Quotes
Word 2013 Part 2: Draw Shapes
Word 2013 Part 2: Insert and Format Screenshots
Word 2013 Part 2: Insert Building Blocks
Word 2013 Part 2: Insert Columns
Word 2013 Part 2: Insert Fields Using Quick Parts
Word 2013 Part 2: Insert Section Breaks
Word 2013 Part 2: Insert Video
Word 2013 Part 2: Create a Macro
Word 2013 Part 2: Create a Template
Word 2013 Part 2: Create and Modify Building Blocks
Word 2013 Part 2: Integrate Pictures and Text
Word 2013 Part 2: Link Text Boxes to Control Text Flow
Word 2013 Part 2: Merge Envelopes and Labels
Word 2013 Part 2: Perform Calculations in a Table
Word 2013 Part 2: Resize an Image
Word 2013 Part 2: Sort Table Data
Word 2013 Part 2: The Mail Merge Features

Approximate Length: 3 Hours 45 Mins

Excel 2013 Part 2: Add Range Names
Excel 2013 Part 2: Advanced Field Settings
Excel 2013 Part 2: Analyze Data by Using PivotCharts
Excel 2013 Part 2: Change the Default Chart Type
Excel 2013 Part 2: Comments
Excel 2013 Part 2: Create a PivotTable
Excel 2013 Part 2: Create a Trendline
Excel 2013 Part 2: Create Advanced Charts
Excel 2013 Part 2: Create and Modify Tables
Excel 2013 Part 2: Create and Use Templates
Excel 2013 Part 2: Create Charts
Excel 2013 Part 2: Use the MAX Function
Excel 2013 Part 2: Use the ROUND Function
Excel 2013 Part 2: Use the SUM Function
Excel 2013 Part 2: Watermarks
Excel 2013 Part 2: Edit and Delete Range Names
Excel 2013 Part 2: Edit Axes
Excel 2013 Part 2: Filter Data by Using Slicers
Excel 2013 Part 2: Filter Data with the Advanced Filter
Excel 2013 Part 2: Filter Data with the Auto Filter
Excel 2013 Part 2: Format Charts
Excel 2013 Part 2: Hyperlinks
Excel 2013 Part 2: Incorporate SmartArt
Excel 2013 Part 2: Insert and Group Shapes
Excel 2013 Part 2: Insert and Modify Graphic Objects
Excel 2013 Part 2: Manage Themes
Excel 2013 Part 2: Modify Charts
Excel 2013 Part 2: Protect Files
Excel 2013 Part 2: Remove Duplicates
Excel 2013 Part 2: Edit and Delete Range Names
Excel 2013 Part 2: Edit Axes
Excel 2013 Part 2: Filter Data by Using Slicers
Excel 2013 Part 2: Filter Data with the Advanced Filter
Excel 2013 Part 2: Filter Data with the Auto Filter
Excel 2013 Part 2: Format Charts
Excel 2013 Part 2: Hyperlinks
Excel 2013 Part 2: Incorporate SmartArt
Excel 2013 Part 2: Insert and Group Shapes
Excel 2013 Part 2: Insert and Modify Graphic Objects Excel 2013 Part 2: Manage Themes
Excel 2013 Part 2: Modify Charts
Excel 2013 Part 2: Protect Files
Excel 2013 Part 2: Remove Duplicates

Approximate Length: 4 Hours

Outlook 2013 Part 2: Advanced Options
Outlook 2013 Part 2: Assign a Task
Outlook 2013 Part 2: Change Data File Settings
Outlook 2013 Part 2: Create a Data File
Outlook 2013 Part 2: Delegate Folder Access by Using Folder Permissions
Outlook 2013 Part 2: Edit an Electronic Business Card
Outlook 2013 Part 2: Export Contacts
Outlook 2013 Part 2: Filter Messages
Outlook 2013 Part 2: Forward Contacts
Outlook 2013 Part 2: Insert Advanced Characters and Objects in an Email
Outlook 2013 Part 2: Manage Additional Calendars
Outlook 2013 Part 2: Manage Advanced Calendar Options
Outlook 2013 Part 2: Manage Journal Entries
Outlook 2013 Part 2: Manage Junk Mail
Outlook 2013 Part 2: Manage Meeting Responses
Outlook 2013 Part 2: Manage Your Mailbox
Outlook 2013 Part 2: Modify Message Settings and Properties
Outlook 2013 Part 2: Organize Messages
Outlook 2013 Part 2: Reply to a Task Request
Outlook 2013 Part 2: Search Messages
Outlook 2013 Part 2: Share Your Calendar with Another User
Outlook 2013 Part 2: Share Your Contacts with Another User
Outlook 2013 Part 2: Sort Messages
Outlook 2013 Part 2: Use Automatic Replies
Outlook 2013 Part 2: Use Search Folders
Outlook 2013 Part 2: Work with a Contact Group
Outlook 2013 Part 2: Language Options
Outlook 2013 Part 2: Manage a Task Assigned to You

Approximate Length: 2 Hours 30 Mins

PowerPoint 2013 Part 2: Add Action Buttons to a Presentation
PowerPoint 2013 Part 2: Add and Manage Comments
PowerPoint 2013 Part 2: Add and Manage Sections
PowerPoint 2013 Part 2: Add Audio to a Presentation
PowerPoint 2013 Part 2: Add Headers and Footers
PowerPoint 2013 Part 2: Add SmartArt to a Presentation
PowerPoint 2013 Part 2: Add Video to a Presentation
PowerPoint 2013 Part 2: Annotate a Presentation
PowerPoint 2013 Part 2: Compare and Merge Presentations
PowerPoint 2013 Part 2: Convert a Presentation to a Video
PowerPoint 2013 Part 2: Create a Custom Slide Layout
PowerPoint 2013 Part 2: Create a Custom Slide Show
PowerPoint 2013 Part 2: Create Custom Animation Effects
PowerPoint 2013 Part 2: Customize the Quick Access Toolbar
PowerPoint 2013 Part 2: Customize the Ribbon
PowerPoint 2013 Part 2: Customize the Status Bar
PowerPoint 2013 Part 2: Modify SmartArt
PowerPoint 2013 Part 2: Modify the Notes Master and the Handout Master
PowerPoint 2013 Part 2: Package a Presentation
PowerPoint 2013 Part 2: Present a Slide Show Online
PowerPoint 2013 Part 2: Record a Presentation
PowerPoint 2013 Part 2: Secure a Presentation
PowerPoint 2013 Part 2: Set PowerPoint 2013 Options
PowerPoint 2013 Part 2: Set Up a Slide Show
PowerPoint 2013 Part 2: Set Video Playback Options
PowerPoint 2013 Part 2: Share a Presentation on the Web
PowerPoint 2013 Part 2: Timing Slide Transitions
PowerPoint 2013 Part 2: Work with Slide Masters
PowerPoint 2013 Part 2: Work with Windows Simultaneously

Approximate Length: 2 Hours

Access 2013 Part 2: Add a Calculated Field to a Report
Access 2013 Part 2: Add a Subreport to an Existing Report
Access 2013 Part 2: Add Data Bars to Reports
Access 2013 Part 2: Analyzing the Relational Database Design Process
Access 2013 Part 2: Create a Self-Join
Access 2013 Part 2: Create a Table
Access 2013 Part 2: Create Inner and Outer Joins
Access 2013 Part 2: Create Many to Many Relationship
Access 2013 Part 2: Create Subqueries
Access 2013 Part 2: Create Table Relationships
Access 2013 Part 2: Format Reports
Access 2013 Part 2: Import Data from Excel File
Access 2013 Part 2: Import Data from Text File
Access 2013 Part 2: Improve Table Structure
Access 2013 Part 2: Join Unrelated Tables
Access 2013 Part 2: Make Report Design Modifications
Access 2013 Part 2: Merge Access Data with Word
Access 2013 Part 2: Modify Data in a SubDatasheet
Access 2013 Part 2: Run the Table Analyzer Wizard
Access 2013 Part 2: Export Data to Excel
Access 2013 Part 2: Export Data to Text File Formats

Approximate Length: 2 Hours 20 Mins

Microsoft Office Skills Learning Plans

You may already know the basics of Microsoft Office, but considering yourself an expert could be another story. With this all-new online learning series, you can choose to build your knowledge of any or all parts of these valuable tools at your own pace. Package description: Creating a strong foundation in Microsoft Office helps to improve your productivity and reduce errors. In this series of learning plans, you'll learn the essential functions of Microsoft Office.

  • Word: Essentials, Formatting and Lists
  • Word: Page Setup Techniques, Proofing & Printing
  • Word: Tables, Tabs & Styles
  • Word: Inserting & Controlling Graphic & DrawingObjects
  • Word: Forms & Tracking Changes, DocumentReferences
  • Word: Macros & Customizing Toolbars, Linking

Approximate Length: 6 Hours

  • PowerPoint: Essentials, Working with ClipArt & WordArt
  • PowerPoint: Shapes & Pictures, Transitions, Animations & Printing
  • PowerPoint: Templates, Master Slides, Charts, Graphs & Other Objects
  • PowerPoint: Additional Options, CreatingInteractive Presentations

Approximate Length: 4 Hours

  • Access: Introduction to Access & Creating Tables
  • Access: Working with Relationships & Tables
  • Access: Queries
  • Access: Additional Queries, &Importing/Exporting Objects & Data
  • Access: Creating Forms
  • Access: Creating Reports
  • Access: Automating Access Databases
  • Access: Database Maintenance & Deployment

Approximate Length: 4 Hours

  • Excel: Essentials & Introduction to Formulas & Functions
  • Excel: Formatting, Spreadsheet Design, PageSetup & Printing
  • Excel: List & Table Essentials & Charting
  • Excel: Importing Data, Pivot Tables, Protecting & Linking Data
  • Excel: Creating Forms
  • Excel: Creating Reports

Approximate Length: 6 Hours

  • Outlook: Introduction & Using Email, Contacts &Tasks
  • Outlook: Calendar, Managing & OrganizingInformation
  • Outlook: Advanced Features & Settings, Advanced Data Management Techniques
  • Outlook: Configuring Accounts & Views, OtherApplications

Approximate Length: 4 Hours

Presentation Skills

Welcome to the Powerful Presentation series. In this video series, we will provide the tools you need to make your presentation dynamic, informative and memorable. From saying a few words before a meeting to making a formal presentation to the board or the company at large, you need a winning speaking style.

  • Presentation Skills: BasicQuestions
  • Presentation Skills: Organizing
  • Presentation Skills: Opening
  • Presentation Skills: Closing
  • Presentation Skills: How to Make aPoint
  • Presentation Skills: Punching Up Your Presentation
  • Presentation Skills: Creating Slides
  • Presentation Skills: Handouts
  • Presentation Skills: Using AudioVisuals
  • Presentation Skills: Right Beforethe Presentation
  • Presentation Skills: Psyching Up,Not Out
  • Presentation Skills: Handling Questions
  • Presentation Skills: Handling Distractions
  • Presentation Skills: After thePresentation
  • Powerful Presentations: Introduction
  • Powerful Presentation Skills: Module 1 Begin and End with a Bang!
  • Powerful Presentation Skills: Module 2 Constructing Your Content the EASY WAY
  • Powerful Presentation Skills: Module 3 Confidence-It Will Make or Break You
  • Powerful Presentation Skills: Module 4 Your Body Language Speaks Loudly
  • Powerful Presentation Skills: Module 5 Connect with Your Audience
  • Powerful Presentation Skills: Module 6 Handling Unexpected Situations with Immediate Resolve
  • Powerful Presentation Skills: Module 7 Digital Age Dilemmas

Approximate Length: 2 Hours 45 Mins

Welcome to our series on improving productivity with mentoring. So, what IS mentoring? It's a strategy for developing employees while saving an organization time and money. Watch this series to learn about why you can and should use a mentoring program.

  • Presentation Skills: Organizing
  • Presentation Skills: Opening
  • Presentation Skills: Closing
  • Presentation Skills: How to Make a Point
  • Presentation Skills: Punching Up Your Presentation
  • Presentation Skills: Creating Slides
  • Presentation Skills: Handouts
  • Presentation Skills: Basic Questions
  • Presentation Skills: Using AudioVisuals
  • Presentation Skills: Right Before the Presentation
  • Presentation Skills: Psyching Up, NotOut
  • Presentation Skills: Handling Questions
  • Presentation Skills: Handling Distractions
  • Presentation Skills: After the Presentation
  • Powerful Presentation Skills: Introduction
  • Powerful Presentation Skills: Module 1 Beginand End with a Bang!
  • Powerful Presentation Skills: Module 2 Constructing Your Content the EASY WAY
  • Powerful Presentation Skills: Module 3 Confidence-It Will Make or Break You
  • Powerful Presentation Skills: Module 4 YourBody Language Speaks Loudly
  • Powerful Presentation Skills: Module 5 Connect with Your Audience
  • Powerful Presentation Skills: Module 6 Handling Unexpected Situations with Immediate Resolve
  • Powerful Presentation Skills: Module 7 Digital Age Dilemmas

Approximate Length: 2 Hours 45 Mins

Welcome to the Effective Online Meeting series, which covers everything you need to know about holding an effective web meeting, online presentation or webinar. It's become almost impossible to get everyone you need into one room at the same time. This video series addresses how online meetings are the best solution, but they do have some issues.

  • Effective Online Meetings 1: Manage
  • Effective Online Meetings 2: Plan
  • Effective Online Meetings 3: Technology
  • Effective Online Meetings 4: Structure
  • Effective Online Meetings 5: Design
  • Effective Online Meetings 6: Preparation
  • Effective Online Meetings 7: Presentation
  • Effective Online Meetings 8: Follow-Up

Approximate Length: 52 Mins

Project Management

Welcome to the Setting and Managing Priorities series of video lessons meant to teach you how to prioritize amid the constant barrage of responsibilities of daily life. This course consists of six video lessons and explains how to identify priorities, describes methods for organizing these priorities, and finally, indicates how to put these priorities into action. The whole process of setting priorities is important, not only for executives, but also for you as an individual, your team, and your department.

  • Strategic Priorities and the Baldridge Framework
  • Identifying Organizational Priorities
  • Identifying Personal Priorities
  • Ranking Your Priorities
  • Planning Your Priorities
  • Priority Management Toolkit
  • Setting and Managing Priorities

Approximate Length: 40 Mins

Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course, will talk about the following concepts.

  • Project Management: What is a Project (Part 1 of 10)
  • Project Management: The Project Charter (Part 2 of 10)
  • Project Management: Estimating Timelines (Part 3 of 10)
  • Project Management: Negotiating (Part 4 of 10)
  • Project Management: Communications (Part 5 of 10)
  • Project Management: Measuring and Tracking (Part 6 of 10)
  • Project Management: Handling Change (Part 7 of 10)
  • Project Management: Preparing for People Problems (Part 8 of10)
  • Project Management: Completing the Project (Part 9 of 10)
  • Project Management: Managing a Project Manager (Part 10 of10)

Approximate Length: 1 Hours

Time Management

Welcome to the Time Management Tune-Up series, this 7-part series will walk you through the steps to tuning-up your time management processes.

The Assessment quiz covers the entire series is included in the last video.

  • Time Management Tune-Up Introduction
  • Time Management Tune-up - Part 1: Acceptthe Facts of Time
  • Time Management Tune-up - Part 2: MindYour Minutes
  • Time Management Tune-up - Part 3: Deal withIt and Be Done with It
  • Time Management Tune-up - Part 4: Gain Timewith Technology
  • Time Management Tune-up - Part 5: Master the Two-minute Drill
  • Time Management Tune-Up-Assessment

Approximate Length: 1 Hours

Welcome to the Setting and Managing Priorities series of video lessons meant to teach you how to prioritize amid the constant barrage of responsibilities of daily life. This course consists of six video lessons and explains how to identify priorities, describes methods for organizing these priorities, and finally, indicates how to put these priorities into action. The whole process of setting priorities is important, not only for executives, but also for you as an individual, your team, and your department.

  • Strategic Priorities and Baldridge Framework
  • Identifying Organizational Priorities
  • Identifying Personal Priorities
  • Ranking Your Priorities
  • Planning Your Priorities
  • Priority Management Tips

Approximate Length: 40 Mins