Business Skills online education program helps you and your staff overcome a wide variety of technical, interpersonal and leadership challenges. Choose among four course libraries: Microsoft Office Skills, Customer Communications, Workplace Communication Skills, and Leadership and Management Skills. Achieve success in today’s fast-paced and challenging business environment.
Welcome to the Business Travel series. Travel is an important part of doing business. Many people have to attend regular meetings with customers, national conferences, sales calls, face-to-face meetings with co-workers and so forth.
Approximate Length: 1 Hour
These courses combine both the diagnostic and the procedural coding training into a complete specialty training. These trainings are designed to instruct the learner in the use of the ICD-10-CM coding system as it pertains to specialty translation of common diseases into numeric codes for the specialty they are interested in. This training also contains the procedural training that provides the learner with training regarding the correct application of ICD-10-CM, CPT®, HCPCS Level II, and modifier coding assignments based on specialty-specific coding and regulations for the specialty selected.
Welcome to our 11-part video course on Make Better Decisions with Framing! This video course wraps up how to recognize framing, analyze risk, determine credibility and assign value to things. Operate your FRAME of reference, and not someone else's. It's funny how you can change the way things are perceived, just by the way you say them, isn't it? If you can change perceptions, can you also change people's behavior, just by saying things in a particular way? This video course will teach you what framing is, how to know when it is being used on you and how to effectively use it with others.
Approximate Length: 1 Hrs 8 Mins
This course outlines the steps that will help you succeed in your career search. It will help you plot your course. Define your personal brand. Identify three brand points that define your personal brand and become platforms on which to showcase your skills and experience for the interview process.
Approximate Length: 2 hours
Welcome to the Career Advancement video course! For your career to progress, you need the courage and the confidence to work for such steps as a raise or a promotion. These seven video lessons on career advancement will help you plan and prepare for these milestones. In this video course, you will learn to record and present your accomplishments, understand the raise process from your employer's point of view, and discover the important steps you'll go through on the path to the promotion you've prepared for.
Approximate Length: 48 Mins
Welcome to our series on Study Skills. When you left school, you thought you were done with studying, didn’t you? Well, in the work world sometimes you have to study. In these programs, we’ll talk about where to study and when, we’ll cover good self-study habits and how to utilize study groups.
Approximate Length: 17 Mins
Welcome to our 10-part video course on Make Change Work, written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video course presents real ideas for thriving in a world of constant change. It is a guide to help you design and implement a strategy for leading change and delivering meaningful business results. Primary learning objectives include: understanding the new realities of change; what change leaders do; how to achieve buy-in for change; how to use resistance for positive results; what to do when change isn't a choice; and how to build and sustain a nimble culture.
Approximate Length: 50 Mins
Coaching is a large and complex subject. At its heart lies effective questioning skills. This learning plan provides leaders with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If you are coaching another individual, the type of questions you use must be different from those questions designed simply to elicit information. The purpose of this learning plan is to teach management how to guide employees through making independent decisions about a task or project, by simply asking the right questions.
Approximate Length: 1 Hour 30 Mins
The cost of conflict in the workplace is significant up to $359 billion in lost productivity, and an average of 42% of your manager’s time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses. Our Conflict Resolution series will give your team the tools to resolve their issues before they become issues, and they'll have fun doing it. Who knew conflict resolution could be fun? We did.
Approximate Length: 19 Mins
Coaching is a large and complex subject. At its heart lies effective questioning skills. This learning plan provides leaders with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If you are coaching another individual, the type of questions you use must be different from those questions designed simply to elicit information. The purpose of this learning plan is to teach management how to guide employees through making independent decisions about a task or project, by simply asking the right questions.
Approximate Length: 1 Hour 30 Mins
This video series covers the various techniques to hone your business email communication. The goal of this video series is to identify the ways email has impacted how we do business today and show that using the proper skills and techniques can enhance the level of service we provide to our customers.
Approximate Length: 1 Hour 33 Mins
For both entry level and intermediate skilled staff, this online learning plan is for team members who work with patients and customers face-to-face, and via the phone, emails and instant messaging tools. This intermediate-level training is designed for existing staff members well versed in communications. This course teaches new techniques on handling burnouts, foreign accents, and rude customers.
Approximate Length: 1 Hour 15 Mins
For both entry level and intermediate skilled staff, this online learning plan is for team members who work with patients and customers face-to-face, and via the phone, emails, and instant messaging tools. This entry-level training is designed for new staff members or beginners in communications and customer service. Courses empower staff to resolve negativity, vague requests, and even customer swearing.
Approximate Length: 1 Hour 33 Mins
Problems with workplace communication can lead to low productivity and increased stress between co-workers and management. Workplace Communication Skills this online learning plan includes targeted training to empower employees with proven methods to navigate a wide variety of interpersonal challenges, such as ethics and personality conflicts. This program is ideal for regular staff development, team-building sessions, conflict resolution training, and any performance improvement initiative centered on office etiquette. These "just-in-time" courses include actionable tips that employees can use to manage and resolve challenges in the workplace.
Approximate Length: 1 Hour 15 Mins
This learning plan is a continuation of the Workplace Communication Skills I learning plan delving deeper into the content covered in part 1 of this topic.
Approximate Length: 1 Hour 15 Mins
Often the transition from a campus lifestyle to the working world can be a difficult one. As these "new starters" pepper the ranks of your organization in this day of high turnover where over 90 of Millennials expect to stay at a job for less than three years, it's up, to today's forward thinking companies to start them on the right foot. The Cutting-Edge crew is back in the Success at Work Series with 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them.
Approximate Length: 2 Hour 31 Mins
This video series covers the various techniques to hone your business email communication. The goal of this video series is to identify the ways email has impacted how we do business today and show that using the proper skills and techniques can enhance the level of service we provide to our customers.
Approximate Length: 1 Hour 3 Mins
Leadership Skills is a self-paced 5-6-hour educational program to help new managers and current management accelerate their leadership skills. Leading organizations invest in continuing education for their managers.
These courses help to optimize management productivity and prepare top achievers for leadership. They cover 12 of the most common leadership issues today, such as delivering feedback and managing employee performance.
Approximate Length: 5-6 Hour
Employee diversity training is a great asset for businesses competing in today's global economy. Different cultures at work bring new ideas, increased creativity, and fresh perspectives. Sometimes managing cultural differences can be challenging. Diverse backgrounds among employees can bring unintended misunderstandings and, unfortunately, workplace bullying. This learning plan is designed to develop multicultural sensitivity, communication, and problem solving skills in your employees.
Approximate Length: 2 Hour
Welcome to our series on improving productivity with mentoring. So, what IS mentoring? It's a strategy for developing employees while saving an organization time and money. Watch this series to learn about why you can and should use a mentoring program.
Approximate Length: 1 Hrs 8 Mins
Microsoft Office Skills learning plans are great for new staff members or for those brushing up on skills. These Learning Plans covers everything from beginner to advanced techniques. Ideal for anyone who utilizes a computer and Microsoft Office applications on a regular basis. Choose from courses on Microsoft Word, Excel, PowerPoint, Outlook, and Access.
Approximate Length: 3 Hours 52 Mins
Approximate Length: 4 Hours 31 Mins
Approximate Length: 3 Hours
Approximate Length: 2 Hours 45 Mins
Approximate Length: 2 Hours 45 Mins
Approximate Length: 3 Hours 45 Mins
Approximate Length: 4 Hours
Approximate Length: 2 Hours 30 Mins
Approximate Length: 2 Hours
Approximate Length: 2 Hours 20 Mins
You may already know the basics of Microsoft Office, but considering yourself an expert could be another story. With this all-new online learning series, you can choose to build your knowledge of any or all parts of these valuable tools at your own pace. Package description: Creating a strong foundation in Microsoft Office helps to improve your productivity and reduce errors. In this series of learning plans, you'll learn the essential functions of Microsoft Office.
Approximate Length: 6 Hours
Approximate Length: 4 Hours
Approximate Length: 4 Hours
Approximate Length: 6 Hours
Approximate Length: 4 Hours
Welcome to the Powerful Presentation series. In this video series, we will provide the tools you need to make your presentation dynamic, informative and memorable. From saying a few words before a meeting to making a formal presentation to the board or the company at large, you need a winning speaking style.
Approximate Length: 2 Hours 45 Mins
Welcome to our series on improving productivity with mentoring. So, what IS mentoring? It's a strategy for developing employees while saving an organization time and money. Watch this series to learn about why you can and should use a mentoring program.
Approximate Length: 2 Hours 45 Mins
Welcome to the Effective Online Meeting series, which covers everything you need to know about holding an effective web meeting, online presentation or webinar. It's become almost impossible to get everyone you need into one room at the same time. This video series addresses how online meetings are the best solution, but they do have some issues.
Approximate Length: 52 Mins
Welcome to the Setting and Managing Priorities series of video lessons meant to teach you how to prioritize amid the constant barrage of responsibilities of daily life. This course consists of six video lessons and explains how to identify priorities, describes methods for organizing these priorities, and finally, indicates how to put these priorities into action. The whole process of setting priorities is important, not only for executives, but also for you as an individual, your team, and your department.
Approximate Length: 40 Mins
Welcome to our series on Project Management. There are a number of different Project Management methodologies but these series will take a general overview approach to Project Management. In this course, will talk about the following concepts.
Approximate Length: 1 Hours
Welcome to the Time Management Tune-Up series, this 7-part series will walk you through the steps to tuning-up your time management processes.
The Assessment quiz covers the entire series is included in the last video.
Approximate Length: 1 Hours
Welcome to the Setting and Managing Priorities series of video lessons meant to teach you how to prioritize amid the constant barrage of responsibilities of daily life. This course consists of six video lessons and explains how to identify priorities, describes methods for organizing these priorities, and finally, indicates how to put these priorities into action. The whole process of setting priorities is important, not only for executives, but also for you as an individual, your team, and your department.
Approximate Length: 40 Mins